Looking for information on returning faulty goods?

Changing Your Order
As long as your order has not been dispatched, simply email our Customer Services (customer.services@kenderdine.co.uk) team and we will amend your order. It the order has already been dispatched, then you will have to return the item you wish to change in accordance with our cancellation policy below requesting the new items instead of a refund.

Cancellation
Orders that have not been dispatched can be cancelled at any time before shipping by contacting customer services by email, customer.services@kenderdine.co.uk.

After the order has been shipped, you have the right to cancel your order, or part order, up to 7 (seven) working days after the day following the delivery, again by contacting customer services by email. All items must be returned at your cost to us at the address specified below. We will refund any monies paid through the same manner as they where paid within 30 (thirty) days of receiving your cancellation request.

For order cancellations either in whole or part, we will not refund any shipping costs charged once the order has left our distribution centre. Part order cancellations that bring the new order total lower than our free carriage level will have the corresponding carriage charge removed before the amount is refunded.

If after informing us that you wish to cancel your order you have not returned the products within 21 (twenty one) days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

All items returned must be in the same condition that we dispatched them to you in. Items that are returned that have been opened or used can not be returned (unless not as described; faulty items fall under our returns policy) as by opening and using the product you are deemed to have accepted the goods.

Important Information about returns,

• The product must be returned with the original packaging intact and all safety seals in place.
• kenderdine.co.uk regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use an insured delivery service, e.g. Special Delivery from the Royal Mail, which is available at Post Offices.
• If an item has been returned for any reason other than a product fault or a mistake we’ve made, you will be refunded the cost of the goods but not the return postal charges.
• Your statutory rights are not affected.
• All media sales, which include but not limited to videos, DVDs, audio tapes, CDs are non-returnable once the seals have been opened.

Should you need to return an item, please contact customer.services@kenderdine.co.uk.