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New Users
Frequently Asked Questions (FAQ)
I'm new to all this where can I go for help? |
Well
you've started off on the right foot so far.
Our Customer Service
area is crammed full of information on the entire
ordering process from start to finish and full
store information and policies. Try not to be
put of the huge amount of information, most
people won't need it anyway, but if you do you
know it's there.
If you still are not sure, then you can
also drop us a line. |
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What if I buy something and when it arrives it does not look
like it's right for me? |
Simple,
return it. We've got a easy to understand returns
policy. Simply put, if its unused we'll accept it back
for a refund on the purchase price or exchange for another item within seven days of
you receiving it. |
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Are my personal details secure? |
Yes.
We never pass on your details to any third party,
unless they are an agent working on our behalf
to fulfil an order. |
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Is it safe to use your credit card online? |
Yes.
Whenever your credit card details are taken
at the time of check out, they are entered on
a securely encrypted on our servers. We then
communicate securely with the processing centre
to authorise the transaction in real time. Once
this has happened we discard the card number.
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What will my payment be listed under on my credit
card bill? |
kenderdine. |
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Who are kenderdine.co.uk and why should I trust you? |
kenderdine.co.uk
is a trading name of Jackie Kenderdine. We have been fully open
about who we are and how to contact us on this
web site. You can find under the Customer
Services area, full company
information and contact
details.
If you are new to the internet or making
online purchases or even buying these types of products,
give us a try with a small item. If we provide good customer
service and you are happy with us, then come back again. |
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