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Terms
& Conditions of Sale
Please read these product terms
and conditions carefully as they affect your rights and
liabilities under the law and set out the terms under which
kenderdine.co.uk makes the products available to you.
Prices
We aim to make the prices payable as clear as possible for
items on our web site. Should an error in pricing be discovered,
we will contact you to discuss the matter before processing
and accepting the order. All prices are expressed inclusive
of any VAT payable unless otherwise stated. All prices unless
stated otherwise include delivery within the UK.
Any item listed before it's actual
release may have its price changed before shipping as it
is not always possible to fully predict the price before
product launch. If the price is less than we quoted on the
web site you will be charged the new price; if however the
price has increased and we are unable to absorb the difference,
we will contact you regarding your order.
Availability
If for any reason beyond our reasonable control, we are
unable to supply a particular item, we will notify you as
soon as possible.
Acceptance
There will be no contract of any kind between you and us
unless and until we actually dispatch the goods to you.
At any point up until then, we reserve the right to decline
to supply the goods to you without giving any reason. At
the moment that the goods are dispatched (and not before),
a contract will be made between you and us.
Your order history and status may
be checked online under the My Account area at any time.
Delivery
All items are dispatched to the address specified during
the checkout process. At this time we only accept orders
from and ship to England, Scotland, Wales. Deliveries
will be made by Royal Mail or as we see fit, a courier service.
Orders will either be shipped directly
from kenderdine.co.uk's distribution centre or from an agent
working on our behalf. Delivery schedules and further information
can be found under the delivery section of the Customer
Services area.
It is our aim to have all orders
fully shipped within 30 (thirty) days of your order, with
the exception of pre-release products. Even with this aim,
we shall not be liable for loss occasioned by delay in delivery
arising out of any cause beyond our control.
Cancellation
Orders that have not been dispatched can be cancelled at
any time before shipping by contacting customer services
by email.
After the order has been shipped,
you have the right to cancel your order up to 7 (seven)
working days after the day following the delivery, again
by contacting customer services by email. All items must
be returned at your cost to us at the address specified
by Customer Services when
you contact them. We will refund any monies paid through
the same manner as they where paid within 30 (thirty) days
of receiving your cancellation request.
For order cancellations either in
whole or part, we will not refund any shipping costs charged
once the order has left our distribution centre. Part order
cancellations that bring the new order total lower than
our free carriage level will have the corresponding carriage
charge removed before the amount is refunded.
If after informing us that you wish
to cancel your order you have not returned the products
within 21 (twenty one) days of your cancellation, we will
make a charge in respect of the cost of recovering the goods.
If you do not return the goods or fail to make them available
for collection within 30 days of your notice of cancellation,
you will be deemed to have accepted the goods, at which
point a new purchase contract will be made and you will
be charged for your order at the price set out on the web
site.
All items returned must be in the
same condition that we dispatched them to you in. Items
that are returned that have been opened or used can not
be returned (unless faulty or not as described) as by opening
and using the product you are deemed to have accepted the
goods.
Important Information about returns,
- The product must be returned with the original packaging
intact and all safety seals in place.
- kenderdine.co.uk regret that we cannot be held responsible
for non-delivery of returned goods so we recommend you
use an insured delivery service, e.g. Special Delivery
from the Royal Mail, which is available at Post Offices.
- If an item has been returned for any reason other than
a product fault or a mistake we’ve made, you will
be refunded the cost of the goods but not the return postal
charges.
- Your statutory rights are not affected.
- All media sales, which include but not limited to videos,
DVDs, audio tapes, CDs are non-returnable once the seals
have been opened.
Returns
If for any reason you are not fully satisfied with your
purchase, you can return any item within 7 (seven) working
days of receiving the delivery. This is classed as a cancellation
and are processed under our cancellation policy.
For faulty products under guarantee
or shipping mistakes please email customer services of your
intention to return a product along with the reason for
the return.You should return the product to us along with
proof of postage costs, which we will refund, to the address
indicated by customer services or the address listed in
the Customer Services area.
kenderdine.co.uk
regret that we cannot be held responsible for non-delivery
of returned goods so we recommend you use the insured delivery
service, Special Delivery from the Royal Mail, which is
available at Post Offices.
Payment
We accept payment from the following methods.
- Secure Online Credit Card Payment
- Cheque or Postal Order
When paying online directly with
us, we do not hold your credit card number for any period
longer than it takes to authorise the payment. This normally
takes less than 10 seconds after you have acknowledged that
you wish to proceed with the order. At no time during this
period is your credit card stored in any permanent storage
devices. After authorisation, were we talk directly with
the banks over secure channels, we discard your credit card
details. The payment will show as "kenderdine"
on your credit card bill.
Our liability to you in connection
with any order will not exceed the total price charged for
the relevant items.
We accept orders only from Web browsers
that permit communication through Secure Socket Layer (SSL)
technology, from browsers that have a version higher than
4. This means you cannot inadvertently place an order through
an unsecured connection.
General
These Product Terms shall be governed by and construed in
accordance with the laws of England and Wales and any disputes
will be decided only by the English courts.
If any of these Terms & Conditions
is held by any court of competent authority to be unlawful,
invalid or unenforceable, in whole or in part, this will
not affect the validity of the remaining Terms & Conditions
which will continue to be valid and enforceable to the fullest
extent permitted by law.
Customer
Services
If you have an order query, please review the Customer
Services area of this web site. Should you be unable
to find the answer to your query, please feel free to contact
us, info@kenderdine.co.uk
These Terms and Conditions do
not affect your statutory rights.
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